Last updated: July 21, 2026
Green Keeper respects your privacy. This Privacy Policy explains how we collect, use, protect, and retain information when you visit greenkeeperaudio.com, create an account, place an order, contact support, or use other services that link to this policy.
Information we collect
Depending on how you use our website, we may collect:
- Contact information such as your name, email address, billing address, and shipping address.
- Account information when you sign in, use one-time verification, or manage your customer account.
- Order and transaction information needed to process purchases, deliveries, returns, warranty requests, and customer support.
- Communications you send to us, including support questions, product feedback, and review submissions.
- Technical and usage information such as browser details, device information, IP address, pages visited, and basic request logs.
- Cookie and session information needed for authentication, cart functionality, language preferences, security, and site operation.
How we use information
We use information to:
- Provide, operate, and improve the Green Keeper storefront.
- Process orders, payments, shipping, returns, warranty requests, and account actions.
- Respond to support requests and provide product setup guidance.
- Send service messages such as order updates, security notices, and account notifications.
- Prevent fraud, protect the website, troubleshoot errors, and maintain platform security.
- Understand how the website is used so we can improve products, content, and customer experience.
- Send marketing messages only where permitted and with an appropriate unsubscribe option.
Payments and service providers
Payments are processed through eligible third-party payment providers, such as Stripe and other providers enabled for your order, region, currency, and device. Payment providers may process payment details under their own privacy policies. Green Keeper does not intentionally store your complete card number on the storefront.
We may also share the minimum information necessary with service providers that help us operate hosting, email, media storage, shipping, fraud prevention, customer support, and website infrastructure. Service providers may only use information to perform the services they provide to us.
Cookies and sessions
We use cookies and similar technologies for essential functions such as account sessions, shopping cart continuity, security, language preferences, and personalized storefront features. You can manage cookies through your browser settings, but disabling essential cookies may affect sign-in, checkout, or other website functions.
Data retention and security
We retain personal information only for as long as needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, comply with legal obligations, and enforce our agreements.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
Your choices and rights
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also object to or request restriction of certain processing, withdraw consent where processing is based on consent, and unsubscribe from marketing communications.
To make a privacy request, contact us using the email address below. We may need to verify your identity before completing a request. Some information may need to be retained where required by law or needed to complete a transaction, prevent fraud, or resolve a dispute.
Children’s privacy
Our website is intended for general consumers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
Changes to this policy
We may update this Privacy Policy when our services, legal obligations, or privacy practices change. The updated version will be posted on this page with a revised date. Your continued use of the website after an update means you acknowledge the revised policy.
Contact us
For privacy questions or requests, contact Green Keeper at support@greenkeeperaudio.com.