Warranty Claims for Quality-Related Issues
Green Keeper warrants that eligible products will be free from defects in materials and workmanship for 12 months from the date of purchase. Green Keeper may repair or replace a product found to be defective because of a manufacturing issue, subject to eligibility review.
This warranty applies to personal use and does not cover products used for commercial, rental, or other purposes outside their intended use.
Products Not Eligible for Warranty
Products are not eligible for warranty service if they:
- are misused, mishandled, abused, handled carelessly, involved in an accident, improperly stored, or operated outside Green Keeper's recommended conditions;
- are improperly installed, operated, or maintained;
- are modified without Green Keeper's written consent;
- have been disassembled, altered, or repaired by anyone other than Green Keeper or an authorized service provider;
- have defects reported after the warranty period;
- have damage caused by liquid, impact, abnormal voltage, or other conditions outside the product's stated use and safety instructions.
Green Keeper is not responsible for damages, losses, or inconvenience caused by equipment failure, negligence, abuse, or failure to follow the user manual, safety instructions, or product warnings.
Replacement Warranty
The warranty period for a replacement product follows the remaining warranty period of the original product. Warranty coverage ends for a product once a full refund has been issued.
How to Submit a Warranty Claim
Contact Green Keeper customer support to begin the warranty review. Please have the following information ready:
- Proof of purchase;
- Product model and serial number, if available;
- Your name, shipping address, email address, and phone number;
- A detailed description of the issue;
- Photos or videos that help us diagnose the problem.
Shipping Costs
Shipping fees are not refundable for returns that are not covered by this warranty. The buyer may be responsible for shipping costs when returning a non-defective product, sending a product internationally or outside the original country of purchase, or making an unauthorized return outside the approved warranty process.
This warranty policy applies to Green Keeper products sold directly through greenkeeperaudio.com. Products purchased from other Green Keeper resellers may be subject to the reseller's warranty process.
Questions about warranty
Please contact Green Keeper customer support at support@greenkeeperaudio.com with your order number, product model, and a short description of the issue.