Return Policy: Stress-Free Shopping
Green Keeper offers a 30-day money-back guarantee for purchases made through greenkeeperaudio.com.
Returns for Non-Quality-Related Issues
If you are not satisfied with a Green Keeper product purchased from our online store, an undamaged product may be returned within 30 days of the date of purchase. No explanation is required for an eligible return, but the following conditions must be met:
- The return includes all accessories;
- The original packaging is intact;
- The product is unused and in its original condition.
For an eligible non-quality-related return, Green Keeper refunds the product price. Original shipping costs are not refundable, and the buyer is responsible for return shipping costs. Returns may be rejected if the product does not meet the conditions above.
Returns for Quality-Related Issues
Quality-related issues are handled under Green Keeper's product warranty. Eligible products are covered for 12 months from the date of purchase for defects in materials and workmanship, subject to the Warranty Policy.
Products are not eligible for a quality-related return or warranty service when the issue results from misuse, abuse, accident, improper installation or maintenance, unauthorized modification or repair, liquid or impact damage, or failure to follow the user manual and safety instructions.
How to Submit a Return Claim
Contact Green Keeper customer support to begin the return or refund review. Please provide:
1. Your order number and proof of purchase;
2. The product model and a description of the issue;
3. Photos or videos when they help us confirm the product condition;
4. Your name, email address, shipping address, and phone number.
After the return is approved, we will provide the designated return instructions. Please do not ship a product to an address that has not been confirmed by Green Keeper support.
Once the returned product is received and inspected, an approved refund will be issued to the original payment method. Processing time may vary by payment provider.
Shipping Costs and Scope
Shipping fees are not refundable. The buyer may be responsible for shipping costs when returning a non-defective product, returning a product internationally or outside the original country of purchase, or making an unauthorized return outside the approved process.
This policy applies to Green Keeper products sold directly through greenkeeperaudio.com. Products purchased from other Green Keeper resellers may be subject to the reseller's return and refund process.
Questions about returns
Please contact Green Keeper customer support at support@greenkeeperaudio.com with your order number and product model.